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It is important that a call center not only operate efficiently through use of technology, but that the quality of human interaction
between call agents and customers is the best it can be. Service observation methods for monitoring call center activity vary. Often calls are "recorded
for quality assurance". Managers, consultants, or training specialists may also participate directly by physically overseeing agent
performance. An important aspect of any call center monitoring process involves effective and accurate measurement criteria and data
analysis, in order to develop appropriate human resource goals, training techniques, and employee materials. Industry and/or custom
software
may be applied to assist in this process.
BPA Worldwide
BPA international are call center consultants providing monitoring and training services - performance management, research, benchmarking, agent evaluation and customer satisfaction surveys.
Cedarhurst Center, Suite 204
445 Central Avenue
Cedarhurst
New York 11516
Phone: 1-516-295-3620
Fax: 1-516-295-4752
us.enquiries@bpaworldwide.com
www.bpaworldwide.com
Call Center Monitoring Price Quotes
Free price quotes from multiple call centers who offer services related to - selected listing.
P.O. Box 172846
Tampa, Florida 33672-0846
Phone: 1-813 314-9300
Support@quotethis.com
www.telemarketingquote.com
Co-nexus
Call center monitoring - Co-nexus CXM provides intuitive Call Recording solutions for call centers, financial institutions and trading companies for quality assurance monitoring, training, order verification and dispute resolutions.
Co-nexus Communications
5600 Northwest Central Drive
Suite 102
Houston, Texas 77092
Phone: 1-713-690-5656
Toll Free: 1-866-400-4CXM
Fax: 1-713-462-4804
Salescxm@Co-nexusxm.com
www.co-nexusxm.com
Coordinated Systems
Coordinated Systems, providing software for telephone recording, call monitoring and call recording, call logging, call center quality monitoring and software to monitor your call center for quality assurance.
Coordinated Systems, Inc.
165 Burnside Ave.
East Hartford, CT 06108
Phone: 1-860-289-2151
Fax: 1-860-289-4462
csi@coorsysinc.com
www.coorsysinc.com
Data Collection Resources
Software for phone call recording, call monitoring, call recording, call logging, call center quality monitoring, screen recording, and screen capture. This software system by Data Collection Resources DCR allows our customers to monitor their call centers for quality assurance.
Data Collection Resources
80 Caisson Road
Colchester, CT 06415
Phone: 1-860-537-0649
info@monitoringmadeeasy.com
www.monitoringmadeeasy.com
Davacord
Davacord is the manufacturer of digivoiceXE, digital telephone and radio recording systems.
Davacord Inc.
2300 North 10th Street
Enid, Oklahoma 73701
Phone: 1-800-311-3025
Fax: 1-800-311-3024
sales@davacord.com
www.davacord.com/
Inova Solutions
Inova Solutions provides real-time data integration and visualization solutions, delivering key metrics to optimize contact center performance.
Inova Solutions
110 Avon Street
Charlottesville, VA 22902
Phone: 1-434-817-8000
sales@inovasolutions.com
www.inovasolutions.com
Ptel Inc
Ptel Inc/ provides call center products and technology for optimization and management of call center resources. All with proven ROI's. Activated Receptionist.
Professional Telecommunications
333 Sunset Ave. Suite 188
Suisun City CA 94585
Phone: 1-707-428-1189
Toll Free: 1-800-647-7640
Fax: 1-707-423-9474
www.ptelinc.com
Telrex
Telrex is the leading vendor of VoIP call recording and monitoring for IP or IP enabled phone systems and internet monitoring and computer recording software.
Telrex
8554 122nd Ave NE Suite 85
Kirkland, WA 98033
Phone: 1-425-827-6156
Fax: 1-425-827-4607
sales@telrex.com
www.telrex.com
Voice Print International
View Voice Print's Live Call Logging Demo! Award-winning Voice Logger. Free Voice Logging & Call Logging Recorder Resource Guides. Cutting-edge Call Logging Technology. Windows-based Voice Loggers. Easy-to-use Voice Logger for Voice Logging & Monitoring.
Voice Print International, Inc.
975 Flynn Road
Camarillo, CA 93012
Phone: 1-805-389-5200
Toll Free: 1-800-200-5430
Sales@VoicePrintOnline.com
www.voiceprintonline.com
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