 |
|
A helpdesk call center provides phone support for customers using a company's products or services.
Solid customer support is crucial to company success, particularly within tech industries. Helpdesk
software is tailored specifically for managing call centers serving a support role. Software applications
can not only provide tools for call management, but also knowledge-base management, problem resolution
processes, and managing, trouble shooting and monitoring technical assets. These tools allow an organization's
"front line" helpdesk staff to efficiently and consistently deliver solutions to client needs.
ATG
ATG has acquired Primus Knowledge Solutions. We now offer the industry's most complete e-business solution -- combining our best-of-breed online commerce and marketing applications with Primus' recognized leadership in self - and assisted-service software.
ATG
25 First Street
Second Floor
Cambridge MA 02141
Phone: 1-617-386-1000
Fax: 1-617-386-1111
atgsales@atg.com
www.atg.com
bigWebDesk
Fully Web-based help desk and asset management application. Free 30-day trial. Includes knowledge base and scheduled maintenance. Great tool for IT and facility maintenance departments.
bigWebApps, Inc.
PO Box 7010
Atlanta, GA 30357-0010
sales@bigwebapps.com
www.bigwebdesk.com
Cynergy
Help Desk software- Free application Demo on web based help desk support software, IT customer service and support solution with contact manager, trouble ticket and asset management software.
5770 NW Expressway, Suite 206
Oklahoma City OK 73132
Phone: 1-405-516-2420
Fax: 1-405-516-2430
info@cynergysoftware.com
www.cynergysoftware.com
Epicor
A leader dedicated to providing enterprise software solutions for the midmarket.
Epicor's New York Office
445 Park Avenue
10th Floor
New York, New York 10022
Phone: 1-212-745-1196
Fax: 1-212-745-1197
kmartin@epicor.com
www.epicor.com/
FootPrints
FootPrints Helpdesk: problem resolution, web-based, call tracking, helpdesk, problem solving software solution.
UniPress Software
2025 Lincoln Highway
Edison, New Jersey 08817
Phone: 1-732-287-2100
Fax: 1-800-222-0550
info@unipress.com
www.unipress.com
House-on-the-Hill
ITIL based service management and help desk software - call logging and tracking, IT asset management, Customer Support services, knowledgebase, contact management.
House-on-the-Hill Software Ltd
127 Stockport Road
Marple, Cheshire SK6 6AF
Phone: +44 (0)161 449 7057
info@houseonthehill.com
www.houseonthehill.com
Instant Help Desk
Instant Help Desk is a service that allows you to offer Real Time Support to customers on your website. It enables you to Chat, Monitor and Survey your viewers. Instant Help Desk will be an essential part of your web presence.
webmaster@instanthelpdesk.net
www.instanthelpdesk.net
Knowledge Base Software
Knowledge Base is a Knowledge Management software that streamlines the entire documentation process for companies to share information with their employees, customers, & partners
Talisma World Headquarters
10900 N.E. 4th Street, Suite 1510
Bellevue, WA 98004-5841
Phone: 1-425-688-3800
Fax: 1-425-688-3899
www.knowledgebase.net
NetKeeper by Multima
Help desk software, web help desk for customer self-service and IT support
Multima Corporation
One Rosewood Court
East Greenwich, RI 02818
Phone: 1-800-532-4862
support@netkeeper.com
www.netkeeper.com
NetSupport
PC remote control software from Netsupport, the award winning secure pc remote control access, remote help desk software and classroom management software.
NetSupport Incorporated
6815 Shiloh Road,
Suite A-7,
Alpharetta, GA. 30005
Phone: 1-770-205-4456
Fax: 1-770-205-4462
sales@netsupport-inc.com
www.netsupport-inc.com
NetworkStreaming
Get a remote desktop connection to perform remote support and management of virtually any computer with NetworkStreaming's remote access solutions.
NetworkStreaming, LLC
576 Highland Colony Parkway
Paragon Centre, Suite 110
Ridgeland, MS 39157
Phone: 1-601-519-0123
Toll Free: 1-866-977-8862
Fax: 1-601-510-9722
sales@networkstreaming.com
www.networkstreaming.com
Parature
Help Desk Software Customer Service Software - Offering customizable web-based help desk & support software products for customer relationship and service management.
Parature
8201 Greensboro Drive
Suite 610
McLean, VA 22102
Phone: 1-703-390-9600
Fax: 1-703-390-9618
sales@parature.com
www.parature.com
Revelation Helpdesk
100% Web-based help desk software features call logging, tracking and escalation, time reconciliation, integrated accounting and reporting. See for yourself - Try our free 30 day trial.
Revelation Helpdesk
518 Riverside Ave. Westport, CT 06880
Phone: 1-203-222-5280
Fax: 1-203-222-5299
ov2.revelationhelpdesk.com
Sceptre Advanced Business Solutions
Sceptre Magic Solutions and HEAT reseller partner dedicated to help desk, service desk, IT Service Management, ITIL consulting to provide reliable IT support in Canada and the United States.
Sceptre Advanced Business Solutions
1460 Cyrville Road, Suite 100
Ottawa, Ontario, Canada
K1B 3L9
Phone: 1-800-232-8457
www.sceptreabs.com
Surado CRM - Help Desk Software
CRM Software to help organizations increase sales, build customer loyalty and reduce costs by seamlessly coordinating sales, marketing, customer service, and back-office integration.
Surado Solutions, Inc.
2060 Chicago Ave. · Suite C5
Riverside, CA 92507
Phone: 1-800-478-7236
Fax: 1-951-682-3846
www.suradocrm.com
TechExcel
High-end integrated software suites for software development companies to optimize their business and development processes. From defect tracking, download management, and IT help desk management, to marketing automation, lead generation, sales management and customer support.
TechExcel, Inc.
3675 Mt. Diablo Blvd., Suite 200
Lafayette, CA 94549
Phone: 1-925-871-3900
Toll Free: 1-800-439-7782
Fax: 1-925-871-3991
sales@techexcel.com
www.techexcel.com
WonderDesk
Web based help desk software. Tracking your online support calls with WonderDesk.
585-352-4599
Web Wonderland, Inc.
36 Coventry Dr.
Spencerport, NY 14559
Phone: 1-585-349-4722
Toll Free: 1-800-596-8727
Fax: 1-585-352-4593
www.wonderdesk.com
© CallCen.Net | Home | About | Contact | Privacy | Site Map |
|
|
