While companies compete to offer the best customer service within their industry, it is also
important to keep call center and staffing expenses to a minimum. Depending on whether incoming or
outbound calls are related to telemarketing and sales, helpdesk / technical support,
information gathering and processing - or all of the above - call centers vary greatly in their
objectives and requirements. Services, software, and other
technology are available
to improve call center performance while lowering operational costs.
Managers, technicians, and marketers can all benefit by exploring the many options
available to the call center industry. This website is intended to help professionals keep up-to-date
on the increasingly powerful tools and solutions being developed.