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CRM Software covers a wide spectrum of customer relationship management tools. Ranging from sales and order processing to
customer support, billing, and managing partner accounts, CRM software can reduce costs and improve company performance by
automating and organizing the steps in each process. Call center /
helpdesk operations use CRM software to maximize efficiency
and customer satisfaction.
ATG
ATG has acquired Primus Knowledge Solutions. We now offer the industry's most complete e-business solution -- combining our best-of-breed online commerce and marketing applications with Primus' recognized leadership in self - and assisted-service software.
25 First Street
Second Floor
Cambridge MA 02141
Phone: +1 617-386-1000
Fax: +1 617-386-1111
atgsales@atg.com
www.atg.com
Atlantic Global Plc
Atlantic Global Solutions - Project Planning Software and Project Portfolio Management Solutions
Park House, Woodland Park, Bradford Road, Cleckheaton,
West Yorkshire, BD19 6BW
Phone: +44 (0)1274 863300
Fax: +44 (0)1274 865966
info@atlantic-global.co.uk
campaigns.atlantic-ec.co.uk
Atum Corporation
Online CRM Customer Relationship Management solution, Luxor CRM is the CRM solution of choice for Sales Force Automation, Forecasting, and campaign management.
767 Creditstone Road
Concord, Ontario, Canada
L4K 4P5
Toll free: 1-877-893-3266
Phone: 1-416-410-8444
Fax: 1-416-410-8999
sales@atum.com
www.luxorcrm.com/
Digisoft Computers, Inc.
CRM Solutions improve customer relationships by automating & managing call center calls using Telescript. Predictive dialer and telemarketing software enables you to save time & money while focusing on communication.
9 East 40th Street
New York, NY 10016
Phone: 212-687-1810
Fax: 212-687-1781
marketing@digisoft.com
www.digisoft.com
eGain
eService: email response management, self-service, chat and knowledge management.
Phone: 800-821-4358 or 650-230-7474
Fax: 650-230-7600
sales@egain.com
www.egain.com
Epicor
A leader dedicated to providing enterprise software solutions for the midmarket.
445 Park Avenue
10th Floor
New York, New York 10022
Phone: 1-212-745-1196
Fax: 1-212-745-1197
kmartin@epicor.com
www.epicor.com/
FootPrints by UniPress Software
FootPrints Helpdesk: problem resolution, web-based, call tracking, helpdesk, problem solving software.
2025 Lincoln Highway
Edison, New Jersey 08817
Phone: 800.222.0550 or 732.287.2100
info@unipress.com
www.unipress.com
Hosted Support, Inc.
Customer Support Software for web-based companies. Affordable, hosted CRM customer service solutions for knowledge management, problem reporting/ticketing, chat, self-help, email management, call center, reporting metrics all for a fraction of the cost of comparable software solutions.
5200 W. Century Boulevard, Suite 850
Los Angeles, CA 90045
Phone: 1-877-966-6639
Fax: 1-310-258-9668
www.HostedSupport.com
iCode
Award winning Enterprise Software, Accware and Everest, for retail, wholesale, e-commerce, distribution, mail-order, service and manufacturing. Integrates all departments including accounting, inventory control, e-commerce,RMA, sales, service, shipping, and marketing.
21631 Ridgetop Circle
Suite 100
Dulles, VA 20166
Phone: 1-703-234-6600
Fax: 1-703-234-6680
info@icode.com
www.icode.com
NetSuite
NetSuite offers mid market and small business software online applications including accounting, CRM, ERP, and ecommerce software solutions.
2955 Campus Drive, Suite 100
San Mateo, CA 94403-2511
Phone: 1-650-627-1000
Fax: 1-650-627-1001
info@netsuite.com
www.netsuite.com
Oncontact Software Corporation
CRM at On Contact. Your source for customer relationship management, CRM software, CRM solutions and customer relationship management software.
W67 N222 Evergreen Blvd., Suite 212
Cedarburg, WI 53012
Phone: 1-800-886-0866
Fax: 1-262-375-4422
info@oncontact.com
www.oncontact.com
Parature
Help Desk Software Customer Service Software - Offering customizable web-based help desk & support software products for customer relationship and service management.
8201 Greensboro Drive
Suite 610
McLean, VA 22102
Phone: 1-703-390-9600
Fax: 1-703-390-9618 fax
sales@parature.com
www.parature.com
Pegasystems
Pegasystems empowers businesses to easily automate and change their business process and practice through smart business process management (BPM) software, delivering radically improved agility and ROI.
101 Main Street
Cambridge, MA 02142-1590
Phone: 1-617-374-9600
Fax: 1-617-374-9620
info@pega.com
www.pega.com
Saleslogix
SalesLogix is the leader in customer relationship management for small to medium-sized businesses that require flexible, easy-to-use solutions that help acquire, retain and develop profitable relationships.
8800 N. Gainey Center Drive
Suite 200
Scottsdale, AZ 85258 USA
Sales Tel: 1-800-643-6400
Fax: 1-480-368-3799
E-mail: saleslogixinfo@saleslogix.com
www.saleslogix.com
Sceptre Advanced Business Solutions
Sceptre Magic Solutions and HEAT reseller partner dedicated to help desk, service desk, IT Service Management, ITIL consulting to provide reliable IT support in Canada and the United States. Sceptre provides Asset and Change Management services, support and software.
1460 Cyrville Road, Suite 100
Ottawa, Ontario, Canada
K1B 3L9
Phone: 1-800-232-8457
blalonde@SceptreABS.com
www.sceptreabs.com
Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM software offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month.
Phone: 1-866-906-7878
webmaster@crmondemand.com
www.crmondemand.com
Simply Better CRM
Simply Better CRM -- Affordable, customizable, web-based Lead Tracking and Sales Tracking CRM software -- configurable workflow provides integrated lead tracking, sales tracking and issue tracking.
Phone: 1-719-559-0662
Fax: 1-253-399-9756
sales@btrack.com
www.btrack.com
Surado Solutions, Inc.
CRM Software to help organizations increase sales, build customer loyalty and reduce costs by seamlessly coordinating sales, marketing, customer service, and back-office integration.
2060 Chicago Ave. · Suite C5
Riverside, CA 92507
Phone: 1-800-478-7236
www.suradocrm.com
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