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Call center software is perhaps the most rapidly developing area within our industry. Every time we seek out new applications
to review, we come across ingenious concepts and efficiency enhancements. The driving factor behind all this is an increasing focus
on customer service and retention. You've heard it a hundred times - it's 10 times easier to sell products or services to an existing, loyal
client than a prospect for a new sale! Recent advancements in call center software not only offer leaps in center efficiency and quality control, but allow
us to capture and analyze incredibly valuable data about those who matter most - the customers. From
Predictive Dialers and
IVR devices to
Helpdesk Software and CRM Software, embracing technology is the key to successful call center operation!
AMCAT
Inbound/outbound systems, predictive dialing, Web, voice, email, fax, VOIP and video. Worldwide installation, training and 24/7 support.
1603 SE 19th
Edmond, Oklahoma, USA 73013
Phone: 405-216-8080
Toll Free US: 800-364-5518
Fax: 405 216 8063
smart@amcat.com
www.amcat.com
AMTELCO
AMTELCO has been a trusted supplier of computer telephony integration systems, software and hardware to call centers, executive suites, contact centers and system developers for nearly 30 years.
4800 Curtin Dr.
McFarland, WI 53558
Phone: 1-800-356-9148 or 1-608-838-4194
Fax: 1-608-838-8367
info@amtelco.com
www.callcenter.amtelco.com
Astute Solutions
A full service eCRM solution provider - Astute helps manage one-to-one customer relationships across multiple communication channels including phone, web, e-mail, or fax. Astute helps leverage Internet and telephony solutions.
2400 Corporate Exchange Dr, Suite 150
Columbus OH 43231-7606
Phone: 614-508-6100
www.astutesolutions.com
ATG
ATG has acquired Primus Knowledge Solutions. We now offer the industry's most complete e-business solution -- combining our best-of-breed online commerce and marketing applications with Primus' recognized leadership in self - and assisted-service software.
25 First Street
Second Floor
Cambridge MA 02141
Phone: +1 617-386-1000
Fax: +1 617-386-1111
atgsales@atg.com
www.atg.com
Contactual
Web-based ACD, IVR, e-mail, chat, CRM Voip SIP and H323. Support both on-site and remote agents. No capital investment, telco grade.
3130 La Selva Street
San Mateo, CA 94403
Phone: 1-877-725-2621
Fax: 1-650-292-8613
info@contactual.com
www.contactual.com
Data-Tel Info Solutions
Data-Tel is a leading provider of advanced call center software, debt collection software, CRM software, predictive dialing, call recording, monitoring, and evaluation solutions.
500 W. Southern #16
Mesa, Arizona 85210
Phone: 480-844-5154
Fax: 480-844-5155
info@datatel-info.com
www.datatel-info.com
Digisoft
CRM Solutions improve customer relationships by automating & managing call center calls using Telescript. Predictive dialer and telemarketing software enables you to save time & money while focusing on communication.
Digisoft Computers, Inc.
9 East 40th Street
New York, NY 10016
Phone: 212-687-1810
Fax: 212-687-1781
marketing@digisoft.com
www.digisoft.com
eGain
eService: email response management, self-service, chat and knowledge management.
Phone: 800-821-4358 or 650-230-7474
Fax: 650-230-7600
sales@egain.com
www.egain.com
Five9, Inc.
Five9's Hosted Call Center Systems can help you with your CRM. Our Call Center Software includes a Predictive Dialer, CTI and ACD.
7901 Stoneridge Drive, Suite 200
Pleasanton, CA 94588
Phone: +925 201-2000
Fax: +925 469-0172
sales@five9.com
www.five9.com
FootPrints by UniPress Software
FootPrints Helpdesk: problem resolution, web-based, call tracking, helpdesk, problem solving software solution.
2025 Lincoln Highway
Edison, New Jersey 08817
Phone: 800.222.0550 or 732.287.2100
info@unipress.com
www.unipress.com
IEX Corporation
IEX Corporation provides workforce management, strategic planning and performance management software to forecast, plan, schedule and manage performance for traditional, multiskill, multimedia and virtual call center operations.
2425 N. Central Expressway
Richardson, TX 75080
Phone: +1 800 433-7692 or +1 972 301-1300
Fax: +1 972 301-1321
iexinfo@iex.com
www.iex.com
InstantService, Inc.
InstantService provides integrated chat, email management, knowledge base and lead capture solutions, enabling businesses to increase sales and improve customer service.
600 University Street, Suite 401
Seattle, WA 98101
Phone: +1 (206) 956-8000
Fax: +1 (206) 956-0383
www.instantservice.com
KnowledgeBase Solutions Inc.
Knowledge Base is a Knowledge Management software that streamlines the entire documentation process for companies to share information with their employees, customers, & partners.
5657 Wilshire Blvd, Suite 410
Los Angeles, CA 90036
Phone: (800) 831-7881
sales@kb.net
www.knowledgebase.net
OPC Marketing
Manufacturer of spitfire predictive dialers and auto dialers with a full range of call center telemarketing services by OPC Marketing.
3939 Beltline Rd., #299,
Addison, TX 75001
Phone: 800-859-5924 or 972-267-EASY (3279)
Fax: 208-545-8846
sales@opc-marketing.com
www.opc-marketing.com
Parature
Help Desk Software Customer Service Software - Offering customizable web-based help desk & support software products for customer relationship and service management.
8201 Greensboro Drive
Suite 610
McLean, VA 22102
Phone: 1-703-390-9600
Fax: 1-703-390-9618
sales@parature.com
www.parature.com
Pipkins, Inc.
Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Maxima Advantage provides the flexiblity and advanced technology you need to manage your call center.
1031 Executive Parkway, Suite 110
St. Louis, MO 63141
Phone: 314-469-6106
Fax: 314-469-0841
info@pipkins.com
www.pipkins.com
QAS
QuickAddress: CASS-certified software from QAS. Perform instant address lookups, address data validation and data cleansing with our advanced zip code software.
1 Exchange Pl Ste 1000
Jersey City NJ 07302-3919
Phone: +1 (888) 727-8477
Fax: +1 (888) 727-8488
us.info@qas.com
www.qas.com
Stratasoft
Award winning advanced call center software including predictive dialer, inbound ACD call blending and essential technology for todays most demanding call centers.
6401 Southwest Freeway
Houston, TX 77074
1-800-390-1157
Phone: 713-795-2650
info@stratasoft.com
www.stratasoft.com
TARGUS
TARGUSinfo provides real time intelligence to call centers providing accurate caller id, call routing, and customer information via telephone, web, point-of-sale, or wireless device.
8010 Towers Crescent Drive, Fifth Floor
Vienna, VA 22182
Phone: 1-800-6-TARGUS
support@targusinfo.com
www.targusinfo.com
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